A thorough, diligent persuasive, dynamic and efficient individual who brings improvement and change in all areas in which I work. A diverse background both in retail and non retail, has combined to hone my leadership and trouble shooting skills. Able to manage in often difficult situations, identify areas for improvement in a 360 degree retail process and seamlessly implement the changes required to deliver success.
I have specifically identified areas of Stock loss for a major high street retailer, through monitoring S.A.P reports and ensuring compliance to procedures, in store.
I have identified areas of Stock loss from Warehouses, delivery companies and through intercompany transfers.
I have identified non existing customer accounts through S.A.P account investigations.
I have identified fraud in a small wholefood retail outlet.
I impemented time and motion and full cost recovery processes in a small retail outlet to improve income takings.
As a customer service manager At a habitat store I achieved best practice at customer resolution and margin protection.
I trained all store staff, Up to 30 in S.A.P ordering processes
As sole in store trainer,I Trained all staff in Product knoweledge and sales skills in Habitat.
I have written and submitted evaluation reports for Qualification curriculum authority,and Health Work U.K on Reflexology Standards submissions for national occupational standards.
I have project managed the implementation of a new till system in Store at Habitat.
I have obtained funding for an organisation for the first time in 3 years through writing a bid from start to finnish.
I identifed account imbalances in the third sector organisation to the sum of 40,000,00.
Provided reports for Qualification Curriculum authority and Health work u.k, establishing
Standards Within reflexology for national occupational standards and a single lead body
External assessor : provided external assessments for center of advanced reflexology
And for practitioners referred by British register of complementary practitioners
Composed, a range of evaluations for Arts council England, including lottery evaluations
Core funding reports, and evaluations for stakeholders on impact measurement of project